FAQs

We accept PayPal Express Checkout.

The discount code must be used within the validity period. It will not be applied after it expires. Specific discount codes and event details are subject to the official website.

You can contact the brand email support@chinacreativehub.com to cancel the order and receive a full refund as long as the order has not yet been processed;

If your order has already been shipped, we cannot intercept it, so you cannot cancel the order halfway, you should apply for a return after receiving the goods.

If it is not a product quality issue, as long as it is unsealed (the plastic seal of plastic-sealed products should be kept intact) and it does not affect the secondary sale, you can return or exchange the product within 7 days, but you will need to bear the round-trip postage.

Within 7 days of receipt, Send order number and return request/exchange request to our customer service email: support@chinacreativehub.com

Provide photos of product received and reason for return and exchange

After we confirm receipt of your return request/exchange request, we will provide you with return address information.

Please include order number, name, and reason for return in the return package.

Return and Exchange will not be accepted in the following cases:

• It has exceeded the 7-day return period
• Customized goods
• Event promotional items
• Other products that are specifically stated as non-returnable
• Plastic-sealed products that have been opened
• Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button damage.

We do not accept returned items that have not been processed and submitted first.
NOTE: Please ensure all returns are sent to the address below, otherwise your return process will be affected.
Return address:
502, A3, Building 9, Shenzhen Bay Science and Technology Ecological Park, Yuehai Street Shenzhen City, Guangdong Province CHN

Zip: 51800
Tel: +86 14774943843

Customer Service Email Address: support@chinacreativehub.com Our customer service team will reply to your email within 24 hours on business days.

We strive to display as accurately as possible the colors of our products that appear on the website. However the actual color will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We will process your order within 1-5 business days. In case of special circumstances, we will contact you within a week.

The goods will arrive within 10-25 business days after shipment but we cannot guarantee the condition of the package in transit so delays are inevitable.

Expected delivery time= shipping time+ proceed time

The above promised time frame is the expected situation under the influence of non-epidemic situation. In case of an epidemic, processing times and shipping times will depend on the situation. Please understand.

If you want to double-check on your order status, send us a note at: support@chinacreativehub.com

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Information.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 7 days of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please inquire for more information about our Refund policy.

If there is a problem with the product, we support returns and exchanges within 7 days, please contact us by email before returning or exchanging the product.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.